Managed IT Services, IT Security Services - Austin, Texas

Award Winning, Top Rated Managed IT Service Provider – in Austin

Our Synoptek offices in Austin focus on providing Managed IT Services for businesses throughout the Round Rock and Central Texas region.
Synoptek MSP Award 2016

Synoptek has provided Managed IT Services for the past 20 years resulting in over 2,500 active global clients, thousands of devices supported and numerous industry accolades.  At Synoptek, we provide Managed IT Services and Managed Cloud Hosting Services to all of the Austin Region and offer global IT support for Austin based businesses.

Today, we work with many Austin businesses across a broad range of industries.   With over 475 employees (90% IT professionals), we work hard to make your IT environment an asset, rather than a liability, so you can focus on reaching your strategic business objectives.

Stepping up to meet customer requests over the past several years, Synoptek has dramatically expanded the definition and the role of a Managed IT Service Provider by offering services and delivering value that goes far beyond what MSPs have traditionally offered.  Our emphasis has expanded to include the entire information management environment in our customer’s business.

Austin IT Consulting Services

Many IT consulting firms have specialties, so you need to understand their expertise.  You don’t want a consulting firm with a focus on backup and disaster recovery services to work on mobile device support.  IT environments today are so interdependent and interconnected that we recommend selecting a consulting firm with a broad range of experience in many disciplines.

If you want a solution that integrates with your all your IT systems and users make sure they have similar IT operational experience matching this requirement.

Learn more about looking for the right IT Consulting Services firm:

More IT Consulting Services information:

Is your current Managed Service Provider too small?

Best speculations estimate there are between 9,000 – 15,000 Managed Service Providers in the U.S. and about 75% of these companies have fewer than 25 employees.  Market research indicates managed services providers in Austin reflect the national profile.

These companies range from managed mobility services, managed security services, managed printers, network suppliers, email providers, VAR’s, staffing companies, cable TV companies, telecommunications companies, hardware manufacturers, software companies and a few guys that fix computers.

Does your current Managed Service Provider:

  • Have a specialized focus and a limited ability to handle your IT infrastructure?
  • Offer 24×7 help desk, network and server administration, secure file sharing, VoIP, managed hosting, intrusion protection, disaster recovery, security, compliance, Azure, O-365 and more.
  • Have the ability to scale to meet your changing IT requirements? (more users, more storage, performance, BYOD security, multiple locations)
  • Have the expertise needed to augment your IT personnel on new projects?
  • Have the technical “depth” needed? (platform migrations, data center moves, system upgrades, virtualization, database management, disaster recovery, or security/compliance)

Synoptek can manage your entire IT environment, including managing your vendors and have expertise with every kind of device.

“Full-Service” Managed IT Service Provider

Stop purchasing hardware and software, stop working with Managed IT Service Providers that don’t provide a “full-range” of IT services and start looking at “IT as a Service” from a single source.  When we manage your entire IT environment, you get IT performance guarantees with real meaning.

By using one “full-service” managed services provider you solve your vendor management problems, fix incidents faster, have control in reaching IT system performance goals (including management of “big-box” cloud providers) and gain economies of scale reducing IT operating

Synoptek Managed IT Services include:

IT Executive Management Services:
Include Virtual CIO, strategic and tactical advisory services, IT budgeting, cost control, IT infrastructure planning, IT migration projects, design, implementation, IT Service Management (ITSM), governance, IT policies, business intelligence, and analysis.

End-to-End IT Infrastructure Management:
24×7 infrastructure monitoring and management of all devices, networking, storage, server, backup and recovery, VoIP.

End-User Device Management: 
24×7 Help Desk Services, PC, laptop, mobile device management, on-site, dispatch, file sharing services messaging services, unified communications services.

Managed Cloud and Hosting Services: Synoptek Managed Cloud Hosting
Public, Private, Hybrid, managed secondary cloud environments AWS, Azure, clustering, physical and virtual configurations, antivirus, firewall, intrusion protection, load balancing, Tier I-IV data center facilities, international locations, and support.

IT Expert Technical Services: 
Project-based IT professional services, assessment, and remediation, architecture design, platform migration and upgrades, business systems planning and integrations.

Applications Support: 
Applications Management, managed database administrator services, custom application support and development, O365, SharePoint, Exchange, SQL, Citrix, Cisco support.

Business Continuity and Disaster Recovery Services:  
Disaster Recovery as a Service, disaster recovery planning, design, testing, fail-over solutions to any cloud provider, backup management, message archiving.

Security Management Services: 
Compliance with HIPAA, PCI, DSS, more, end-point security management, firewall security management, intrusion detection services, intrusion protection services, web security, single sign on, email security, spam, antivirus, malware, 24×7 Security Operations Center.

No more vendor blaming vendor with Synoptek.  Don’t struggle with MSP’s that are too small or “specialized.”  We are a Managed Services Provider with the experience and depth to deliver end-to-end services and take responsibility for your service quality.

IT Security Services

We provide 24×7 Security Services support using our advanced capabilities monitoring cloud, server, and endpoint devices.  Synoptek’s intrusion protection and intrusion detection IT Security Services will provide you the security that cloud providers do not offer.  Learn more about our complete IT Security Services suite.

Cyber Security is best handled by an Award Winning Managed Service Provider 

One of the best ways to protect yourself is to work with an MSP, with a Cyber Security focus like Synoptek.  Our experience in managing thousands of devices gives us the knowledge to apply the appropriate security software and devices to give you the protection you need. Our 24×7 monitoring can alert you in real-time.

Protect your Applications and Data Files on AWS, Azure

AWS and Azure do not provide all of the security you need.  Learn which critical elements of your IT environment are left unprotected. Understand how IT Security can be applied while using hosting services from these cloud providers.

Managing Data – Transitioning from Technology Value to Business Value

Data is now recognized by most businesses as being their most valuable asset, and managing that data effectively can yield tremendous business advantage and new profitability. This makes managing data a key responsibility within any company. Given that most businesses are experiencing the growth of “Big Data” this is becoming an even bigger responsibility than ever before.

IT as a Service (ITaaS) is the new direction that is transforming how businesses consume their IT infrastructure and manage their data, IT operations, and IT staff.  ITaaS represents a holistic approach to the acquisition, deployment, and operation of IT infrastructure.  Synoptek’s IT as a Service keeps your systems operational and employees productive so that you can focus on the demands of growing your business.  IT staff can now get the projects done moving your business forward.

Our ITaaS provides your business with the highest level of service that is responsive, thorough, and enthusiastic about giving your employees an incredibly positive experience.

Key advantages of using Synoptek IT Managed Services for Austin based businesses:

  • Flexibility, turn up or down services performance levels or file storage space as needed
  • Stability, get monthly reports on your entire IT environment
  • Service Level Performance metrics, guaranteedIT as a Service from Synoptek
  • Standardization, refined processes, increased efficiency
  • 24×7 support, for most any devices, anywhere
  • Reduction in capital expenses
  • Reduction in training outlays by using our staff and experts
  • Predictable monthly rates for services
  • Management of Office 365, Azure, AWS
  • Management of network services and other vendors
  • Security, compliance, intrusion, detection and protection
  • Eliminate IT staff from performing the day-to-day tasks of maintaining IT infrastructure

Synoptek’s Managed IT Infrastructure Services provide everything your business would need more for a fixed monthly price. Synoptek serves its clients as a trusted advisor offering value, innovation, assurance, and integrity in every customer interaction. Synoptek’s managed services model optimizes IT system performance and reliability by creating a predictable and sustainable, cost-effective IT environment.

Many MSP’s operate a break-fix IT business model looking to increase infrastructure spend and labor hours.  With Synoptek, it is now in “both” our interests to keep your IT infrastructure outage free and performing at its highest levels.

Is IT as a Service (ITaaS) a good fit for your company?

  • Is the growth of your data increasing, and your IT infrastructure not keeping up?
  • Are legacy systems becoming obsolete and harder to maintain?
  • Is it becoming harder to find and retain skilled IT professionals?
  • Is the number of sites, devices, systems and users increasing?
  • When you experience a problem, do you spend most of your time managing other vendors?
  • As everything is expanding, is your ability to manage risk, security, and compliance keeping pace?
  • Does finance want to move from a capital to an operating expense model?
  • Is your existing IT infrastructure fragmented and becoming more complex to manage and monitor?
  • Is maintenance more burdensome and licensing, and support contracts becoming problems?

If you accept that your IT infrastructure is critical to your company and that the management of that IT infrastructure is equally important, then you want to establish a relationship with a provider like Synoptek that will be a partner with you and not a faceless vendor who just sells commodity solutions.

Apple / Mac IT Support ServicesConsultnts_Ntwrk_40K_2ln-[Converted]

We are one of the select few members of the Apple Consultants Network (ACN), and we have a full complement of Apple Certified Technical Coordinators, (ACTC’s) and Apple Mobility Technology Designation staff, (MTC’s).  In fact, we have more Apple/MAC expertise than any other California-based Managed Service Provider.  We are one of the few MSP’s that offer unlimited technical support 24×7 to Apple/Mac OSX, desktop users.

Our highly trained Apple Consulting Staff will help provide a seamless implementation of new Mac, or iOS products even in a hybrid Windows environment.  Our Apple infrastructure projects come in with a 95% satisfaction rate, on time and budget.

Learn More about our Apple/Mac IT Consulting and Support Services.


Contact us today to find out how Synoptek’s Austin Managed IT services will empower your people, processes, and performance.