Synoptek Auto-Pay

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Dear Valued Customer,

As previously communicated, Synoptek, a worldwide IT managed services and support organization, acquired select assets associated with EarthLink’s IT Services business on February 1, 2016. You are receiving this letter because some of the service offerings you received through Earthlink Managed Services were a part of the transaction.

Since the acquisition, Synoptek has been diligently working on systems migrations and organizational integration, intended to improve the customer experience and service quality.  As a part of our efforts, we are integrating the existing billing and contract management system into the Synoptek platform effective September 1, 2016.  While we strongly believe this will improve the customer billing experience, we would like to inform you of some important changes that require your attention and action:

  • First, the third party vendor that we utilize to securely process credit card payments requires that we obtain prior authorization from you before we establish credit card billing for your account.  Therefore, if you are currently set up on auto-pay through the Earthlink provided web portal to pay your bill by credit card, you are required to provide authorization to continue the processing of your monthly invoice via credit card.

Please complete the Credit Card Authorization Form and return to us via secure fax at 949-241-8690.

Alternatively, if you choose to make a payment via ACH or wire, below is the payment remittance information:

Beneficiary:  Synoptek Managed Services, LLC
Bank:  Zions Bank
Bank address:  One South Main St., Salt Lake City, UT 84133
Account #:  980815260
Routing Number:  124000054
SWIFT Code:  ZFNBUS55

  • Additionally, your invoice will no longer be available via the myLink Portal.  Instead, your monthly invoices will be delivered to the billing email address that we have on file.  If this communication has reached the wrong point of contact, please contact us at billing.el@synoptek.com to update your billing email contact.

We are committed to ensuring a smooth transition to Synoptek and will continue to provide timely communications of future billing changes.  If you have questions regarding this communication, you may reach our Accounts Receivable department by phone at 208-472-7795.

Sincerely,

Billing Support Team

Synoptek Managed Services, LLC

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