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Dear Valued Customer,
As previously communicated, Synoptek, a worldwide IT managed services and support organization, acquired select assets associated with EarthLink’s IT Services business on February 1, 2016. You are receiving this letter because some of the service offerings you received through Earthlink Managed Services were a part of the transaction.
Since the acquisition, Synoptek has been diligently working on systems migrations and organizational integration, intended to improve the customer experience and service quality. As a part of our efforts, we are integrating the existing billing and contract management system into the Synoptek platform effective September 1, 2016. While we strongly believe this will improve the customer billing experience, we would like to inform you of some important changes that require your attention and action:
Please complete the Credit Card Authorization Form and return to us via secure fax at 949-241-8690.
Alternatively, if you choose to make a payment via ACH or wire, below is the payment remittance information:
Beneficiary: Synoptek Managed Services, LLC
Bank: Zions Bank
Bank address: One South Main St., Salt Lake City, UT 84133
Account #: 980815260
Routing Number: 124000054
SWIFT Code: ZFNBUS55
We are committed to ensuring a smooth transition to Synoptek and will continue to provide timely communications of future billing changes. If you have questions regarding this communication, you may reach our Accounts Receivable department by phone at 208-472-7795.
Billing Support Team
Synoptek Managed Services, LLC