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Gartner estimates “70% of IT support for infrastructure services can be performed at a remote location” and “remote infrastructure management services can reduce labor costs by 10% to 50%, depending on the delivery location, resulting in a 3% to 30% overall net savings, excluding one-time transition charges.”
A good place for an organization to start using remote infrastructure managed services is to outsource Help Desk administration and server event monitoring and management. Typically in IT, inefficiencies grow as complexity grows and over time, and an IT infrastructure can evolve into a very complex system. The software and hardware tools needed to manage that complexity are viewed as too expensive to purchase and support in any but the largest enterprises.
Not so for a managed service provider as that is our core business. Synoptek Managed Services has invested over $1 million in software, hardware, and trained staff to monitor and manage IT infrastructure. Replacing legacy IT infrastructure can be a complicated process and could significantly impact the ability to service customers 24×7 if not approached correctly. This is a good first step in making your IT Department leaner and more responsive to internal business objectives.
In the Oracle White Paper – The Value Proposition for Remote Infrastructure Managed Services: A Diversified Banking Example, listed below are the primary business drivers for using Remote Infrastructure Managed Services.
|Cost Reduction||Reduced manpower, performance efficiency and capacity planning resulting in 20-25% reduction in costs|
|Focus on Competitive Advantage||More free time to adopt technology for competitive advantage and increased market share while “keeping the lights on”|
|Quality and Process||Process-based approach to problem-solving, escalation, quality and more ensures adherence to standards and security controls|
|Automation||Leveraging of enterprise automation tools can drive cost savings and improve system availability|
|Best Practices||Adoption of industry best practices will result in efficiencies|
|Expertise||Access to domain experts who will aid the organization in skill development|
|Risk Mitigation||Improved risk-mitigation, assured business continuity, minimized downtime and secured integrity of customer data|
|Visibility||Timely reporting for greater visibility, real-time control, and analysis of historical trends|
|Scalability||Absorption of the peaks and troughs of manpower needs with automation and common operations framework|
|Service Levels||Establish critical service levels for performance measurement, tracking, and reporting|
|Pre-emptive Problem Resolution||Through proactive monitoring and event correlation|
With the increasing pressure to lower IT operating costs and expenses, combined with the demands on your IT staff and growing complexity, let the Professional IT Services Team at Synoptek speak with you.
We will demonstrate our knowledge of the Financial services sector and show you the results we have delivered to organizations similar to yours. For some organizations, we have improved reliability and saved them thousands of dollars. We will show you. Give us a call today.
• Achieve significant cost savings
• Minimize turnaround time to fix incidents and provide 24/7 support for managing the enterprise infrastructure
• Ensure equal or better-quality user experience
• Provide proactive event identification, verification, tracking, and notification to ensure infrastructure uptime and reliability
• Enable internal staff to focus on high-value and strategic projects that would act as the differentiator for the various business units in the marketplace and to improve end-user satisfaction
• Leverage a higher level of process maturity and leadership with the IMSC partner to improve the existing processes and provide consistency of delivery
IT infrastructure consulting projects should focus on more than just technology solutions. Your organization should see measurable improvements in the following areas:
The Synoptek team listens to you and works to provide you with the resources you need for an efficient and cost-productive IT infrastructure, including the software and hardware solutions that will take your business to the next level. We track and measure the 6 ways improvements your organization will experience at project completion.
We understand technology, business processes, and business systems in the financial services industry. We help you get the most reliable and efficient systems architecture for your business by leveraging sophisticated and proven technologies in the industry.
Synoptek helps you to leverage state-of-the-art technology for a high return on your investment. We analyze every aspect of your IT infrastructure: processing capacity, networks, security capabilities, interconnectivity, and shared systems. We implement an IT infrastructure that achieves results.
Synoptek consultants evaluate your current IT infrastructure and learn about your business challenges. Typically, we perform these assessments prior to cloud migrations, hardware or software changes. We determine where you are, and where you need to be. Our IT assessment can be focused on a specific area, such as:
We will perform a comprehensive analysis, following our proven process, to systematically evaluate your technology, identify gaps, and recommend improvements. You will learn how we assess, define, and plan your IT environment based on your business objectives. We will then establish a plan to work with your management team to develop a strategy for implementation.
Call us now to start the discussion or ask any questions …