Managed IT Services for the Healthcare Industry

We Manage Your Technology so You Can Manage Your Patients –

IT Services for the Healthcare Industrysynoptek-it-services-for-healthcare-providers


Synoptek Managed IT Services for the Healthcare industry has a credited history of providing a full-range of IT services to clients in the healthcare industry for the past 20 years. Client types range from large hospitals, rural medical centers, to tissue and blood processing organizations, from individual doctor’s offices to multi-location clinics and full-service hospitals.

Synoptek Managed IT Services provides a full-lifecycle of HIPAA-compliant healthcare information technology solutions including on-site staff augmentation, trouble ticket processing, 24×7 Help Desk services, server and application support, professional services (projects and IT architecture), hosted communication services (email and voice), remote and collocated infrastructure, and disaster recovery platforms.

Healthcare Managed IT Service Categories Include:

Professional Consulting Services – Synoptek Managed Services is known for its comprehensive list of Information Technology consulting capabilities focused on health care providers, including strategic planning, migrations, system integration, IT audit services projects and IT program management. Our IT professionals will assess your IT infrastructure, policies, processes and key IT performance indicators and how they support your overall IT strategy. As a managed service provider we understand how to mitigate IT risks while aligning with your budget and goals in a healthcare environment.

Cyber Security Services –  Synoptek provides experienced security practitioners so busy CISOs or companies without CISOs, can keep up with new threats and government compliance requirements.  Engaging our “Security as a Service” model is very simple and allows a firm to budget a fixed operating expense for outsourced security experts, as well as security solutions that would otherwise require hardware and software outlays.

Cloud Hosting – Continuing to support an IT infrastructure is now conceded to be a poor utilization of business resources for health care providers. Synoptek Managed Services healthcare clients have seen a significant reduction in IT-related operational and capital expenses. Reacquire your focus on patient care and elevate service levels for your health care staff by outsourcing your Information Technology activities. Synoptek is a Partner with Microsoft Azure and AWS cloud services and can provide unique Public Cloud, Private Cloud, and Hybrid Cloud hosting

Remote Infrastructure Monitoring and Management – We have invested over $1 million in proactive monitoring and management tools that can diagnose the status of all your devices, networks and backup capabilities.  We use our extensive selection of IT management tools to notify you and resolve problems.  We also act as a “single source” that can own all of your problems and manage your vendors to a satisfactory resolution of an incident.  Experienced staff using our advanced IT toolsets will get quicker results, lowering your maintenance costs and reducing the impact of network/server outages.

Backup and Disaster Recovery We can evaluate your networking and storage alternatives and deliver your healthcare organization a comprehensive Backup and Disaster Recovery plan.  Avoid the vulnerability of single-location storage and receive backup logs validating data is encrypted backed up and problem free.  We will not only consider HIPAA compliant backup solutions (relatively easy) but timely recovery solutions (much more challenging).  From simple file recovery to site-level recovery, we outline a list of deployment, cloud storage and operational services working with the vendors you choose or use your/our facilities.

Applications Management Synoptek Managed Services manages many applications that are critical to daily operations within the healthcare industry. Our secure infrastructure can support a customized environment that won’t disrupt any of your operational systems while developing and testing.

24×7 Help Desk, Service Desk This is where it all comes together.  Our U.S. based Help Desk is staffed by a team of IT Professionals that have attained some of the highest first level resolution (FLR) rates in the industry.  Have your talented IT team focus on your critical business objectives and not “basic” Help Desk” activities.  Incidents are documented and added to our knowledge base to be tracked and used to proactively manage recurring problems.

Complete IT Managed Services for Healthcare Providers:

  • Manage and monitor desktop computers, servers, and networks
  • End-to-end Cyber Security protection and prevention
  • Install and manage servers, workstations and VoIP systems, Clinical and non-clinical support
  • Establish and manage firewalls, provide HIPAA, Meaningful Use compliant security with audit trails
  • Provide and update virus, spam, and spyware protection
  • Install and manage Microsoft Exchange Servers, your email, and provide secure access to email anywhere from any device, HIPAA compliant email archiving
  • Manage everything while hosting in our data centers, or in combination with hosting in your own, or third party data centers
  • Provide 24x7x365 Help Desk services from our Colorado/Idaho/California “Eyes On” Enterprise Operations Centers
  • Provide secure data backup and disaster recovery
  • Provide mobile device management

Learn More about Synoptek’s Healthcare IT Focus


Synoptek’s IT Healthcare Services:

By outsourcing your IT services to Synoptek Managed Services, you free up your IT staff to focus on patient and client needs and not on the day-to-day management of infrastructure-based IT services. Synoptek Managed IT Services provides HIPAA compliant storage of Electronic Medical Records (EMR’s) for many of its healthcare clients and understands healthcare information systems support takes a 24×7 effort.

  • Help Desk operations based in California, Idaho, New Brunswick and Colorado operational 24x7x365
  • Our Help Desk first-call resolution rate is above industry averagesynoptek-healthcare-it-services-2
  • An advanced incident management system that helps reduce or eliminate recurring problems
  • Use of the industry-leading monitoring and management tools providing proactive infrastructure and applications monitoring
  • Data Center hosting, storage, backup and disaster recovery
  • A consumption-based pricing model with usage-based or fixed rate pricing
  • Full IT infrastructure services at fixed monthly rates eliminating the need for hardware (capital) investments
  • Custom designed Service Level Agreements (SLA’s)

We are currently saving one Colorado medical facility over $1 million annually over their previous IT budget and providing a higher grade of service. Hospitals, clinics, and healthcare providers can gain more control over their IT services by using our expert IT technicians and only the infrastructure services they need.

Take advantage of being able to scale infrastructure and achieve IT solutions your budget has prevented you from implementing.

We have compiled a list below to help you determine if IT as a service (ITaaS) is a good fit for your Healthcare organization:

  1. Growth of your data and EHR’s is increasing, and your infrastructure cannot keep up
  2. Legacy systems exist and are quickly becoming obsolete and harder to support
  3. The number of sites, devices, systems and users is increasing
  4. As everything is growing so is your ability to manage risk, security and HIPAA compliance
  5. Finance wants to move from a capital to an operating expense model
  6. Existing IT infrastructure is fragmented and becoming more complex to manage and monitor
  7. It is harder to find skilled IT staff
  8. Maintenance is burdensome and licensing, and support contracts are becoming problems

If you accept that data is critical to your business and that the management of that data is equally important, then you want to establish a relationship with a provider like Synoptek that will be a partner with you and not a faceless vendor who just sells a commodity solution.

Synoptek “IT as a Service” Benefits Healthcare Providers by:

  • Providing secure access to critical information from any device
  • Improving performance and security of EHR platforms
  • Decreasing exposure to HIPAA violations
  • Delivering performance increases through an efficient well managed IT architecturecontact-us
  • Getting rapid scalability for backups and data storage
  • Providing real-time U.S. based 24 x 7 support to address issues whenever needed
  • Accessing skilled IT staff when needed
  • Reducing capital expenditures and moving to a fixed IT services budget

Give us a call to set up a meeting and find out more.

A few of our recent healthcare clients include:

Aspen Valley
Medical Park
Yampa Valley