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Synoptek Managed IT Services for the Healthcare industry has a credited history of providing a full-range of IT services to clients in the healthcare industry for the past 20 years. Client types range from large hospitals, rural medical centers, to tissue and blood processing organizations, from individual doctor’s offices to multi-location clinics and full-service hospitals.
Synoptek Managed IT Services provides a full-lifecycle of HIPAA-compliant healthcare information technology solutions including on-site staff augmentation, trouble ticket processing, 24×7 Help Desk services, server and application support, professional services (projects and IT architecture), hosted communication services (email and voice), remote and collocated infrastructure, and disaster recovery platforms.
Professional Consulting Services – Synoptek Managed Services is known for its comprehensive list of Information Technology consulting capabilities focused on health care providers, including strategic planning, migrations, system integration, IT audit services projects and IT program management. Our IT professionals will assess your IT infrastructure, policies, processes and key IT performance indicators and how they support your overall IT strategy. As a managed service provider we understand how to mitigate IT risks while aligning with your budget and goals in a healthcare environment.
Cyber Security Services – Synoptek provides experienced security practitioners so busy CISOs or companies without CISOs, can keep up with new threats and government compliance requirements. Engaging our “Security as a Service” model is very simple and allows a firm to budget a fixed operating expense for outsourced security experts, as well as security solutions that would otherwise require hardware and software outlays.
Cloud Hosting – Continuing to support an IT infrastructure is now conceded to be a poor utilization of business resources for health care providers. Synoptek Managed Services healthcare clients have seen a significant reduction in IT-related operational and capital expenses. Reacquire your focus on patient care and elevate service levels for your health care staff by outsourcing your Information Technology activities. Synoptek is a Partner with Microsoft Azure and AWS cloud services and can provide unique Public Cloud, Private Cloud, and Hybrid Cloud hosting solutions.
Remote Infrastructure Monitoring and Management – We have invested over $1 million in proactive monitoring and management tools that can diagnose the status of all your devices, networks and backup capabilities. We use our extensive selection of IT management tools to notify you and resolve problems. We also act as a “single source” that can own all of your problems and manage your vendors to a satisfactory resolution of an incident. Experienced staff using our advanced IT toolsets will get quicker results, lowering your maintenance costs and reducing the impact of network/server outages.
Backup and Disaster Recovery – We can evaluate your networking and storage alternatives and deliver your healthcare organization a comprehensive Backup and Disaster Recovery plan. Avoid the vulnerability of single-location storage and receive backup logs validating data is encrypted backed up and problem free. We will not only consider HIPAA compliant backup solutions (relatively easy) but timely recovery solutions (much more challenging). From simple file recovery to site-level recovery, we outline a list of deployment, cloud storage and operational services working with the vendors you choose or use your/our facilities.
Applications Management – Synoptek Managed Services manages many applications that are critical to daily operations within the healthcare industry. Our secure infrastructure can support a customized environment that won’t disrupt any of your operational systems while developing and testing.
24×7 Help Desk, Service Desk – This is where it all comes together. Our U.S. based Help Desk is staffed by a team of IT Professionals that have attained some of the highest first level resolution (FLR) rates in the industry. Have your talented IT team focus on your critical business objectives and not “basic” Help Desk” activities. Incidents are documented and added to our knowledge base to be tracked and used to proactively manage recurring problems.
By outsourcing your IT services to Synoptek Managed Services, you free up your IT staff to focus on patient and client needs and not on the day-to-day management of infrastructure-based IT services. Synoptek Managed IT Services provides HIPAA compliant storage of Electronic Medical Records (EMR’s) for many of its healthcare clients and understands healthcare information systems support takes a 24×7 effort.
We are currently saving one Colorado medical facility over $1 million annually over their previous IT budget and providing a higher grade of service. Hospitals, clinics, and healthcare providers can gain more control over their IT services by using our expert IT technicians and only the infrastructure services they need.
Take advantage of being able to scale infrastructure and achieve IT solutions your budget has prevented you from implementing.
If you accept that data is critical to your business and that the management of that data is equally important, then you want to establish a relationship with a provider like Synoptek that will be a partner with you and not a faceless vendor who just sells a commodity solution.
Give us a call to set up a meeting and find out more.