The new Cloud Era

Because of mobile cloud access, we can now perform work anywhere at any time. This universal access has reduced on-premise workspace requirements. Consequently, IT professionals are proactively shifting their skill sets to include workflow flexibility, cloud platform and security expertise, compliance monitoring, hosted database knowledge, infrastructure as service capabilities, DevOps, and more. This shift allows next-era IT experts to provide continuous solutions delivery, including spinning up new servers to fuel business responsiveness.

Business and IT join forces

Previously, aligning IT goals with broader company goals could pose difficult challenges. Cloud advancements have freed IT personnel from time-intensive system maintenance duties, allowing them to better complement core business strategies. As a result, more mature IT professionals have begun to join forces with business leaders by proactively screening and supporting software as a service applications to fuel business growth.

Reducing software restrictions

Traditionally, software governance has been about IT teams locking down user autonomy by restricting downloads and installations on local machines. Mobile access and cloud connectivity have changed this restrictive environment through hosted applications. IT experts are proactively transforming work environments by shifting to IT-deployed cloud applications. These applications allow increased user customization. A less restrictive computing environment leads to greater productivity, more user satisfaction, and easier talent acquisition and retention.

Improving the customer experience

This new era of cloud also brings with it a new era of customer service. IT professionals help optimize results for digital enterprise leaders by providing greater mobility, flexibility, and reliability through cloud applications.

As IT needs and knowledge have matured, so have enterprise software providers and partners. Competition and changing buyer demographics have pushed vendors to deliver higher levels of customer service. According to the Tableau guide, partners are now trusted advisers and subject matter experts on all things cloud. This improved customer service ultimately reduces problems and increases productivity.

Developing better IT tools

The large quantities of Internet of Things (IoT) devices generate tons of monitoring responsibilities as well as data mining and security requirements, which will all continue to grow. Device monitoring aside, the volume of data predictive and real-time monitoring IoT technologies generate requires analytical tools to organize and analyze in real time. These tools are coming as IT teams proactively deploy business intelligence solutions and collaboration apps. As frustration from working with big data fades, employee productivity rises, fueling business growth.

Improving performance

As the cloud matures, digital enterprise leaders are less tolerant of downtime: Performance is everything to their businesses, and downtime decreases performance while increasing costs. Cloud-based applications help eliminate downtime by speeding up deployments and upgrades. Speed increases agility, allowing business professionals to respond quickly to growth opportunities.

Positive changes as IT transforms

The new era of cloud technology brings about transformation as business leaders become more agile and able to grow through mobility. IT and business goals will likely continue to align as IT professionals proactively shift skill sets, salespeople provide improved customer service, and technology helps ensure less downtime.

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About the Author

Synoptek is an established firm that provides information systems consulting and IT management services. Synoptek and its predecessors have been providing these services for 23 years.